Complaints Procedure
While we strive for excellence, we value your feedback when our service doesn't meet expectations.
Submit a Complaint
- Email: complaints@backorderpro.com
- Mail: BackorderPro, 1 The Maltings, Auchtertool, Kirkcaldy, KY2 5XU, United Kingdom
Our Process
- Complaint acknowledgment within 5 working days
- Thorough investigation of your concerns
- Detailed response with findings and resolution
Escalation Options
Unsatisfied with our resolution? You can escalate to Nominet: