Complaints Procedure

While we strive for excellence, we value your feedback when our service doesn't meet expectations.

Submit a Complaint

• Email: complaints@backorderpro.com
• Mail: BackorderPro, 1 The Maltings, Auchtertool, Kirkcaldy, KY2 5XU, United Kingdom

Our Process

• Complaint acknowledgment within 5 working days
• Thorough investigation of your concerns
• Detailed response with findings and resolution

Escalation Options

Unsatisfied with our resolution? You can escalate to Nominet:

• Nominet Registrar Complaint Process
• Nominet Dispute Resolution Service